Shipping policy
Power Brickz provides complimentary worldwide shipping with full tracking and insurance included on every order. All shipments are handled through UPS or DHL, ensuring fast and reliable delivery to all supported destinations.
We are committed to offering a transparent, smooth and secure shipping experience. This Shipping Policy describes how and when your order will be delivered.
1. Shipping Methods & Delivery Timeframes
1.1 Global Shipping Coverage
We currently ship to 59 countries worldwide, including Europe, North America, South America, Asia, Oceania, Middle East, and Russia.
1.2 Processing & Dispatch Time
All orders are processed and dispatched within 24-48 hours. Once shipped, a tracking number is automatically provided.
1.3 Delivery Times
Estimated delivery times range from 6 to 8 business days, depending on your region.
1.4 Shipping Costs
All orders include free shipping. There are no additional charges at checkout.
1.5 Customs & Duties (DDP)
All orders are shipped under DDP (Delivery Duties Paid). This means no customs fees or additional taxes will be charged upon delivery — everything is already included.
2. Regions & Countries We Ship To
| Region | Countries Included |
|---|---|
| Europe | Albania, Germany, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, North Macedonia, Malta, Norway, Netherlands, Poland, Portugal, Romania, United Kingdom, Serbia, Slovakia, Slovenia, Sweden, Switzerland, Czech Republic, Ukraine |
| Asia | China, South Korea, India, Indonesia, Japan, Laos, Malaysia, Philippines, Hong Kong, Macao, Singapore, Taiwan, Thailand, Vietnam |
| Middle East | Armenia, Bahrain, United Arab Emirates, Israel, Qatar |
| North & South America | United States, Canada, Brazil |
| Oceania | Australia, New Zealand |
| Russia | Russia |
3. Delivery Attempts
3.1 Accuracy of Shipping Information
Please ensure that your shipping address and contact details are complete and accurate. Our couriers will attempt delivery to the address provided.
3.2 Unsuccessful Delivery
If the delivery attempt fails, UPS or DHL will leave a notice and provide options to reschedule delivery or collect the parcel from a local pickup point.
3.3 Responsibility for Incorrect Details
Power Brickz™ is not responsible for delivery failures caused by incorrect, incomplete, or missing shipping information.
4. Order Processing & Potential Delays
4.1 Operational Delays
Events such as high order volume, customs inspections, or severe weather may occasionally delay delivery. We will inform you of any significant delays.
5. International Shipping Notes
5.1 Duties & Taxes
All international orders are shipped DDP. This guarantees no additional customs fees or taxes at delivery.
5.2 Remote Locations
Some remote areas may experience slightly longer transit times.
6. Order Cancellations & Modifications
6.1 Before Dispatch
Orders can be modified or cancelled only before dispatch. Once the parcel has been handed to the courier, changes are no longer possible.
For any changes, contact support@powerbrickz.com.
7. Lost or Damaged Shipments
7.1 Reporting an Issue
If your shipment is lost, missing, or arrives damaged, please contact us immediately at support@powerbrickz.com. We may require photos or documentation to process a claim.
8. Returns & Exchanges
8.1 Reference Policy
Please refer to our dedicated Return Policy page for all return and exchange conditions.
9. Contact Us
9.1 Customer Support
For any questions, assistance, or special requests, contact us at support@powerbrickz.com. Our team responds promptly and professionally.
10. Policy Updates
10.1 Revisions
Power Brickz reserves the right to update this Shipping Policy at any time. We recommend reviewing it periodically to stay informed of changes.