Return & Refund Policy

Power Brickz Return and Refund Policy

Thank you for shopping at Power Brickz. We greatly appreciate your business and aim to ensure your complete satisfaction. Please review our Return and Refund Policy to understand the procedures fully.

1. Eligibility for Returns:

1.1 Purchase Verification: Only items purchased directly from Power Brickz are eligible for return.

1.2 Proof Required: You must provide proof of purchase, such as an order number or receipt, to initiate a return.

1.3 Time Limit: Returns must be requested within 30 days from the date of delivery.

1.4 Discounted Items: Items purchased via a discount code are eligible for returns unless specifically marked as final sale.

2. Return Process:

2.1 Initiating a Return: Contact our customer support at support@powerbrickz.com with your order number, the reason for the return, and any supporting documentation.

2.2 Approval Process: Our team will review your request and provide your prepaid return shipping label if approved.

2.3 Shipping: All approved returns include a prepaid return label. No return shipping, packaging, or customs fees will be charged to you.

2.4 Packaging: Return the item in its original condition, with all tags and packaging.

2.5 Drop-off: Drop off the package at the carrier indicated on your prepaid label.

2.6 Inspection and Processing: Once the returned item is received and inspected, we will process your refund or exchange.

3. Return Conditions:

3.1 Condition of Returns: Items must be unused, in their original condition, and include all original tags and packaging.

3.2 Refusal Rights: We reserve the right to refuse returns that do not comply with these conditions.

4. Refunds:

4.1 Refund Method: Refunds will be issued to the original payment method.

4.2 Processing Time: Refunds are processed within 7 business days after we receive and inspect the returned item.

4.3 Bank Processing: The time for the refund to appear may vary depending on your bank or card issuer.

5. Exchanges:

5.1 Exchange Process: Exchanges follow the same process as returns. Specify the desired replacement item during your request.

5.2 Shipment of Exchanges: Once the returned item is inspected, the replacement will be shipped to the original address at no additional cost.

6. Non-Returnable Items:

• Gift cards
• Digital vouchers
• Downloadable products
• Items marked as final sale or clearance

7. Cancellation Policy:

7.1 Cancellation Window: Orders can be canceled within 24 hours if they have not yet been shipped.

8. Subscription Cancellations:

8.1 Cancellation Deadline: Cancel before the next billing cycle to avoid charges.

8.2 How to Cancel:

• Use the link in your subscription confirmation email.
• Via your Power Brickz account under the subscription management section.

8.3 Need Help?: Contact support@powerbrickz.com for assistance.

9. Policy Changes:

9.1 Updates: Power Brickz reserves the right to update this policy at any time. Any changes take effect immediately upon posting on this page.

For any questions or assistance, contact us at support@powerbrickz.com.