FAQ
Products & Manual
Learn about custom requests, what's included with your order, whether instruction manuals are provided, and what steps to take if any parts are missing from your building set.
Every Power Brickz™ set comes with everything you need to build your masterpiece — all bricks carefully sorted by section, plus the necessary components such as motors, remote controls, LED lights, and decals (when applicable).
Each order also includes a spare parts bag and is shipped in our collector’s packaging for a premium unboxing experience.
Absolutely!
Every Power Brickz™ kit includes a detailed, step-by-step digital instruction manual that guides you through the entire build.
We design our guides to be clear, visual, and frustration-free, even for complex builds.
No worries — we’ve got you covered!
If a few pieces are missing, simply contact our support team at support@powerbrickz.com with your order number and set name.
Our team will send the missing parts for free, anywhere in the world, as part of our Spare Parts Guarantee.
We want every builder to finish their creation, no matter what.
Yes, and we love creativity!
If you have a unique idea or a custom MOC you’d like to bring to life, our design team can help you source compatible parts or create a fully custom set based on your vision.
Just reach out to us via our Custom Build Request Form or email custom@powerbrickz.com.
We’ll review your concept and get back to you with what’s possible.
Shipping & Handling
Discover our worldwide free shipping policy, expected delivery times, and
whether there are any hidden fees or additional customs charges.
Yes! Every Power Brickz™ order includes free tracked worldwide shipping — no minimum purchase required.
Wherever you are, your build is on its way at no extra cost.
- United States & Europe: 6–8 business days
- Canada & Australia: 6-8 business days
- Rest of the world: 6-8 business days
Each order is carefully packed and dispatched within 24-48 hours, and you’ll receive tracking updates along the way.
No hidden fees, ever.
The price you see at checkout is final and all-inclusive.
Payment Methods
Learn about the different ways you can pay for your order, currencies
accepted.
Absolutely!
Power Brickz™ automatically detects your region and displays prices in your local currency for a smoother checkout experience.
We accept all major payment methods including Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay.
All transactions are 100% secured and encrypted for your safety.
Returns & Refunds
Find out how to return items, request refunds, and cancel your purchase, along
with any associated costs.
Yes — if your order arrives damaged, incomplete, or doesn’t meet your expectations, we offer a 30-day return policy.
Simply contact our support team at support@powerbrickz.com to initiate your return.
Refunds are processed once we receive and inspect your item.
If your order hasn’t shipped yet, you can request a cancellation within 12 hours of purchase by emailing support@powerbrickz.com.
After shipping, cancellations aren’t possible — but you can still request a return once you receive the package.
Tracking & Delivery
Get answers on where to find your tracking number, when your order will be
shipped, and what to do if your tracking number isn't working.
Once your order ships, you’ll receive an email with your tracking number and a tracking link.
You can also find it by logging into your Power Brickz™ account under “My Orders.”
All orders are processed and shipped within 24 to 48 hours after confirmation (excluding weekends and holidays).
Once shipped, you’ll automatically receive your tracking link via email.
Don’t worry!
Tracking numbers take 2–5 business days to become active once your parcel enters the courier system.
If it still doesn’t update after 5 days, reach out to support@powerbrickz.com — we’ll check the status and assist you right away.