Refund policy
Thank you for choosing Power Brickz™. We want you to be fully satisfied with your purchase. If something isn’t right, we’re here to help with a simple, transparent, and customer-friendly return process.
1. Eligibility for Returns
1.1 Purchase Verification: Only items purchased directly from Power Brickz™ are eligible for return.
1.2 Proof Required: A valid order number or receipt is required to start a return.
1.3 Time Limit: Returns are accepted within 30 days from the date of purchase.
1.4 Discounted Items: Items purchased with a discount code are still eligible for return unless marked “final sale”.
2. Return Process
2.1 Initiating a Return: Contact us at support@powerbrickz.com with your order number and reason for return.
2.2 Approval & Return Label: Once approved, you will receive a prepaid return shipping label via email.
2.3 Packaging: Items must be returned in their original packaging, including all parts, manuals, and accessories.
2.4 Drop-off: Drop your package at the carrier indicated on your prepaid return label.
2.5 Inspection & Processing: Once your return is received and inspected, your refund or exchange will be processed promptly.
3. Return Conditions
3.1 Condition: Items must be unused, undamaged, and in their original packaging.
3.2 Non-compliance: We reserve the right to refuse returns that show signs of wear, use, or damage.
4. Refunds
4.1 Method: Refunds are issued to the original payment method only.
4.2 Timeline: Refunds are processed within 7 business days after inspection.
4.3 Bank Delays: Processing times may vary depending on your bank or card issuer.
5. Exchanges
5.1 Exchange Requests: Exchanges follow the same process as returns. Please specify the product you would like in exchange.
5.2 Shipping: Replacement items are shipped at no additional cost once the original is received and verified.
6. Non-Returnable Items
- Gift cards
- Digital vouchers
- Downloadable products
- Items marked as final sale or clearance
7. Cancellation Policy
7.1 Cancellation Window: Orders may be cancelled before they are shipped. Once dispatched, the standard return process applies.
8. Subscription Cancellations
8.1 Deadline: Cancel your subscription before the next billing cycle to avoid additional charges.
8.2 How to Cancel:
- Use the link provided in your subscription confirmation email.
- Or cancel via your Power Brickz™ account.
9. Contact Information
If you need assistance with a return, refund, exchange, or cancellation, please contact us:
Power Brickz
233 Rue Victor Allard
1180 Uccle
Belgium
Email: support@powerbrickz.com
10. Policy Changes
Power Brickz™ may update this policy at any time. Changes become effective immediately upon publication on this page.